Shipping & Returns
What are the delivery times?
LACTANA undertakes to deliver the product or products purchased in the shortest possible time. For shipping in Mexico City, the Metropolitan area and the rest of Mexico, shipping will take place from 2 (TWO) to 7 (SEVEN) business days.
Deliveries may occur at any time of the day. The aforementioned delivery times and deadlines will begin to run from the moment the order (product) goes to our warehouse to be packed, which will occur within 48 (FORTY-EIGHT) hours following the buyer, consumer or user places the purchase order and makes the corresponding payment. All purchase orders received by LACTANA after 1:00 p.m. will be processed the next business day.
Do you have international deliveries?
At the moment LACTANA does not have international deliveries.
I received notification that my package was delivered and it has not been delivered.
Thanks for notifying us! Let us help you find your package. We ask you to please report it immediately via email to hola@lactana.com.mx
How does the subscription work?
Having a subscription helps you have one less thing to worry about, like placing your order on time. As mothers, we know this will be very helpful.
Once you decide which product works best with your lifestyle. Whether choosing one or several and combining them. Go to this subscription link.
In this link you can choose the number of products and the frequency with which you want to buy them. You can limit your subscription in number of months according to the breastfeeding plan you have decided on.
How do I make changes to my subscription?
If you decide to cancel or extend your subscription, go to this subscription link and make the modifications you need. We want the subscription to be cancelable after 2 months.
Are payments and shipments secure?
Peaceful! See the padlock at the top left of our page? This is SSL (Secure Sockets Layer).
SSL is a standardized technology that allows data traffic between a web browser and a website (or between two web servers) to be encrypted, thereby protecting the connection. This prevents a hacker from viewing or intercepting information that is transmitted from one point to another, which may include personal or financial data .
Do you have discounts on the purchase of the product?
For purchases over $950.00 shipping is free.
On your first purchase by entering your information you get a 10% discount. When purchasing the KIT you also get a 10% discount.
If you sign up for the KIT subscription you will see that the value of the products has a 20% discount.
For more discounts on special dates or collaboration with specialists, follow us on our social networks.
On your first purchase by entering your information you get a 10% discount. When purchasing the KIT you also get a 10% discount.
If you sign up for the KIT subscription you will see that the value of the products has a 20% discount.
For more discounts on special dates or collaboration with specialists, follow us on our social networks.
How can I sell your products?
We know that you love the products and that you have noticed the benefit. If you want to become part of our team, send us an email to hola@lactana.com.mx
How can I contact you with specific questions about my shipment?
Let us help you make this process easier. We ask that you please send us your questions or comments regarding shipments via email to hola@lactana.com.mx