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This document constitutes an adhesion contract for the use of the website www.lactana.com.mx (" Website " and/or " Website ") entered into by: on the one hand, Lactana S. de RL de CV ( hereinafter " Lactana " or the " Company "), in its capacity as responsible and on the other hand, the User, both parties subjecting themselves to the provisions of this document.
Acceptance of the terms and conditions of use
By entering and using this Website owned by Lactana, the User is expressly accepting the terms and conditions of use contained in this contract, using electronic means for this purpose, in terms of the provisions of article 1803 and other provisions of the Federal Civil Code. .
For the purposes of this contract, the parties agree that "User" will be understood as any person of any nature who enters the Website and/or any of the subpages that display its content and/or the person of any nature who registers. and/or use any of the services offered through said page.
In addition to these terms and conditions of use, in the processing of their personal data, the User is subject to the Privacy Notice also contained on the Website.
If the User does not absolutely and completely accept the terms and conditions of use of this contract, the User must refrain from accessing, using and observing the Website.
In the event that the User violates what is expressed in these terms and conditions of use, Lactana may cancel its use, as well as exclude the User from future operations, and/or take legal action that it deems appropriate for its interests.
Use of the Website
The User and Lactana agree that:
  • In order to use the Website, the User must be at least 18 years of age.
  • Lactana grants a non-transferable and revocable license to use the Website, under the terms and conditions of use described, for the purpose of purchasing products sold on the same Website. The User may only print and/or copy any information and/or image contained or published on the Website exclusively for personal use, therefore the commercial use of said information is expressly and strictly prohibited. If you are a legal entity, you will be subject to the provisions of article 148, section IV of the Federal Copyright Law. The reprinting, publication, distribution, assignment, sublicense, sale, electronic or other reproduction, in whole or in part, of any information, image, document or graphic that appears on the Website, for any use other than non-commercial personal use is permitted. expressly prohibited to the User, unless they have prior written authorization from Lactana. Any violation of these terms and conditions of use will result in the immediate revocation of the license granted in this section, without prior notice.
  • Certain services and related features that may be available on the Website may require registration or subscription. The User acknowledges that, by providing personal data, they grant Lactana the authorization indicated in article 109 of the Federal Copyright Law. If the User decides to register or subscribe to any of these services or related functions, the User agrees to provide accurate and up-to-date information about himself, and to update that information if there are any changes.
  • During the registration or subscription process, the User agrees to receive promotional emails. However, you may subsequently opt out of receiving such promotional emails by clicking the link at the bottom of any promotional email.
  • Lactana does not presume that the content of its Website can be legally viewed outside the United Mexican States. Access to the content may not be legal for certain persons or in certain countries. If the User accesses the content from outside the United Mexican States, he or she does so at his or her own risk and is responsible for compliance with the laws within the jurisdiction in which the User is located.
  • Users are prohibited from violating or attempting to violate the security of the Website; The User is prohibited from: (a) accessing data that the User is not authorized to use or logging into a server or an account to which the User does not have authorized access; (b) attempting to examine, scan, or test the vulnerability of a computer system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with any other User's use, hosting service or network, including, without limitation, transmitting a virus to the Website; cause saturation of such sites by " flooding ", " spamming ", " mailbombing " or " crashing "; (d) sending unsolicited emails, including promotions and/or advertising of products or services, or; (e) forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting.
  • The User acknowledges that violations of the computer system or network security may generate civil or criminal liability. Lactana will investigate situations that may involve such violations and reserves the right to report such actions to the authorities; The Company will cooperate with the competent authority in the investigation of said violations in the terms established in the applicable legislation.
  • To properly enter the Website, Users must have the equipment and facilities necessary for their Internet connection (computer, telephone, modem, programs, etc.), with the use of this equipment being their sole responsibility.
  • Lactana is exempt from any liability that occurs due to interruptions or suspensions of the Internet access service caused by failure in the telecommunications system, in the supply of electrical energy, acts of God or force majeure or an action of third parties that may disable the services. equipment that provides access to the network.
  • Therefore, Lactana is not responsible for any damage, loss or loss to the User caused by failures in the system, the server or the Internet. The Company will also not be responsible for any virus that may infect the User's equipment as a result of access, use or examination of the Website or as a result of any transfer of data, files, images, text, or audio contained therein. Users may NOT attribute any responsibility or demand payment of damages or losses due to technical difficulties or failures in the systems or on the Internet. Lactana does not guarantee continued or uninterrupted access and use of the Website. The system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond the control of the Company; In such cases, efforts will be made to restore it as quickly as possible without any type of liability being attributed to it. Lactana will not be responsible for any error or omission on the Website.
Intellectual and industrial property, and copyright

Lactana acknowledges being the sole owner of the intellectual property rights, whether registered or unregistered, in the Website including, but not limited to: projects, software, source code, graphics, photographs, videos, images, music, sound, texts, logos, brands, domain names, trade names and data included on the Website. The entire content of our page is also protected by copyright as a collective work under Mexican copyright laws and international conventions. All rights reserved.

Copying, reproduction, adaptation, modification, distribution, commercialization, license, sending, disclosure, public communication and/or any other action that generates a violation of current Mexican or international legislation on intellectual and/or industrial property is prohibited. as well as the use of the contents of the Website without prior express written authorization from Lactana.

The Website may contain links to third party websites. These links are provided solely as an advantage of the Website for the User and do not imply that Lactana has approved the content of said third party websites. Lactana is not responsible for the content of linked third-party websites and makes no representations regarding the content or accuracy of material on such third-party sites. If the User decides to access third-party websites through these links, he or she does so under his or her own responsibility and risk.

Advertising material

The User acknowledges and accepts that some parts of the Website may contain information, images, advertisements and other advertising or promotional material from third party sponsors and advertisers (hereinafter "Advertising Material").

Advertisers and sponsors are responsible for ensuring that Advertising Material submitted for inclusion on the Website complies with applicable legislation. Lactana is not responsible for any error or inaccuracy in the Advertising Material.

Likewise, the User hereby acknowledges and accepts that said Advertising Material is protected by the applicable intellectual and industrial property laws.

Product specifications

Product descriptions and specifications are shown on the Website and on their respective packaging and may change without notice.

Promotions

Lactana will inform Users subscribed to the newsletter or bulletin, via email, of all future promotions and opportunities, with the respective dates and conditions. These will have specific terms and conditions, and Users interested in participating will be responsible for reading and understanding these terms and conditions.

A coupon is understood to be a code generated and provided by Lactana which entitles the User to enjoy an economic discount on any purchase made within the Website in accordance with the terms and conditions previously stipulated by Lactana for its use and application. Lactana coupons cannot be combined with other coupons from the same store, unless otherwise stated in the corresponding promotion.

Lactana reserves the right to suspend, annul and cancel any purchase or order made by the User on the Website in which any type of coupon is used whose use does not adhere to the aforementioned rules, is used with intent, outside of the validity or terms and conditions stipulated or improperly by the User.

Purchase of the products

In order to purchase the selected products, the User must pay for them, taxes and corresponding shipping costs, through the payment service providers made available on the Website. The User may only purchase products through the Website to be delivered to an address within the territory of the United Mexican States, within the delivery coverage areas of Lactana, in force at the time of purchase.

Once the purchase is made by the User, by accepting the terms and conditions of use, Lactana will send an e-mail to the User informing the details of the purchase made.

The items located in the shopping cart on the Website are valid for 5 calendar days and must be paid for within this time limit. If they are not paid within the referred time, they will be cancelled.

Pay

Payment for products purchased on the Website may be made through any of the payment methods offered by the Website, including, among others: credit card, debit card, bank transfer, payment in OXXO or Paypal. The list of payment methods offered may be subject to modification at any time without prior notice to Users.

The order number assigned when carrying out the transaction on the Site is for informational purposes only and does not imply acceptance of the transaction by Lactana. If you have any problem with your order, the User will be contacted by email, phone, text message or WhatsApp message.

Lactana will send the purchase confirmation via email. Only after confirmation of payment will the products be released for delivery to the delivery address indicated by the User.

Payments made on the Site by credit card, debit card or Paypal are subject to analysis and approval by Lactana. Lactana reserves the right to request official documents from the User, as a means of validating the product acquisition process through the Website, to validate the ownership and correct use of the payment method, and, if applicable, to cancel the payment made. at its sole discretion.

In case of ignorance on the part of the corresponding Banking Institution, of the charges made by the corresponding User through credit card and derived from operations carried out on the Website, Lactana reserves the right to initiate the corresponding legal actions and establish criminal or civil responsibilities as the case may be or of any other nature, as well as carry out all those internal actions that may range from charging the credit card of said User again to the definitive removal of the User from the Site, for which prior authorization from the User will not be required.

Order of acceptance and price.

The User must consider that there are cases in which an order cannot be processed for various reasons. In this sense, Lactana reserves the right to deny or cancel any order for any reason, at any time. Furthermore, Lactana reserves the right to request additional information from the User, before accepting the order or even once it has been accepted in the first instance.

All product prices indicated through the Website include VAT. However, these prices do not include the costs corresponding to the shipping of the products, which will be detailed separately in each order and must be accepted and paid, prior to shipment, directly and exclusively by the User.

Lactana may modify its prices at any time, without prior notice.

Product Availability

All products offered on the Site are subject to stock and availability, so delivery time may vary with prior notice from us, or the order may even be canceled and the User's charges refunded. case.

If the offered delivery time is not to the User's complete satisfaction, the User may request the cancellation of the order in terms of the “Cancellations” section of these terms and conditions.

Shipping and delivery costs of products

Lactana will send the products purchased by the User to the address specified by the User for this purpose, as long as said address is within the Company's coverage area.

The delivery time begins upon confirmation of payment by the bank, online payment platform, or Lactana Credit department.

The products will be sent and delivered to the User by third parties (hereinafter "Transport Companies"). By virtue of the foregoing, the User agrees to submit to the shipping and delivery of the products to the delivery policies of the Transport Companies themselves, which are incorporated by reference into these terms and conditions of use.

The period described on the Site is an estimate. In this way, it is possible that this deadline changes for logistical reasons and force majeure. In the event that due to any fortuitous event or force majeure the delivery of the products purchased on the Site may be delayed, Lactana will at all times be exempt from any liability.

If the User has not received the products within the period declared by Lactana, they must contact the Company through the customer service area to find out the status of their order.

The shipping cost will be added to the value of the merchandise purchased and will be calculated and informed to the User before confirming the purchase. Said cost may depend on factors such as the total weight of the merchandise, the distance and the type of delivery, and may be modified by Lactana at any time without prior authorization from the User.

Lactana suggests that the User verify the integrity of the products received at the time of delivery, if so we ask you to report it immediately via email to hola@lactana.com.mx

Cancellation of the purchase of products

The User may cancel the purchase of Products made through the Website, as long as the Products purchased have not left the Lactana facilities. The User may check the status of the purchase made by contacting the Lactana customer service area. In the event of cancellation of the purchase made by the User, the amount paid by the User will be refunded in accordance with the "Refunds" section of these terms and conditions of use.

Returns

The User may return products purchased through the Website, only if they have received a product other than the one requested or if they receive products with an expired expiration date. The above, as long as:

  1. Send an email to hola@lactana.com.mx within two calendar days following receipt of the product, requesting the return of the products and providing name, order number, names of products to be returned and reason for the return. return request. (hereinafter the "Refund Request").

  2. The Company reserves the right to carry out any review, test or investigation to validate the reasons for returning the products given by the User in the Return Request.

  3. Once the Return Request is approved, Lactana will assume the cost of shipping the new products and will provide the User with the corresponding instructions for shipping the products if Lactana decides that they need to be returned, whose shipping cost will also be assumed in any case. by Lactana.

Refunds

A refund will be made to the user in the event that a cancellation has been accepted, in terms of the corresponding section of these terms and conditions. Payment of refunds may be subject to the guidelines of the payment methods that the User has used. If this is not the case, Lactana, through its customer service area, will proceed to manage the refund to the User, for which it may request the necessary information for said purpose, which must be carried out within fifteen calendar days following that the Refund Request has been accepted.

The User will be refunded the cost paid for the products.

Billing Policies

Billing for purchases made from the Website is available electronically to the User. In the case of natural persons, the invoice can only be issued in the name of the owner of the credit or debit card used to make the purchase or, in the case of payment by bank transfer, the owner of the bank account.

If the User does not request their invoice at the time of purchase, they may request it within three calendar days following the purchase, but in any case, within the same calendar month in which the purchase was made, by email. to info@Lactanadistribucion.com.

When requesting the invoice, the User will need to provide the following tax requirements:

  • Number of order

  • RFC with Homoclave

  • Full name or company name

  • Complete tax address including street, neighborhood, delegation or municipality, state and zip code

  • Email where the invoice will arrive

  • CFDI use

  • Payment method

Once the corresponding invoice is issued, Lactana will not be able to re-invoice.

Customer service area

For any questions or clarifications in relation to the products, or in the cases in which these terms and conditions provide for it, the User may contact us by email hola@lactana.com.mx.

Modifications to the Website

Lactana may at any time and when it deems appropriate, without the need to notify the User, make corrections, additions, improvements or modifications to the content, presentation, information, services, and other elements of said site, without giving rise or right to claim or compensation in favor of the User.

Validity, termination and modification of the terms and conditions of use

The Company, as well as the User, acknowledge that these terms and conditions of use are of unlimited validity, and will come into force upon publication on the Site.

Lactana reserves the right to make modifications to this document without prior notice. Therefore, Lactana recommends that the User regularly re-read this document, so that they are always informed of any possible modifications. Alterations to the contract will become effective immediately upon publication on the Site. Once the modifications are made, it will be presumed that the User who continues to use the Site will be fully aware of, will have read and consent to the amended terms and conditions of use. If the User does not accept the modified terms and conditions of use, they must stop using the Website.

Lactana may at any time suspend access to the Website and/or terminate these terms and conditions of use. The termination of these terms and conditions of use will not imply in any case that Lactana must compensate the User.

Additional Terms

Occasionally, Lactana may review, update and/or add to the terms and conditions of use of this contract additional provisions relating to specific areas or new services provided on or through the Website, which will be published in the specific areas or new services of said site for reading and acceptance. The User acknowledges and accepts that these additional terms are an integral part of this contract for all legal purposes that may apply.

Applicable law and jurisdiction

These terms and conditions of use will be interpreted and governed by the legislation in force in Mexico City. For everything related to the interpretation and fulfillment of this contract, the parties submit to the jurisdiction and competence of the competent Courts in Mexico City, expressly waiving any other jurisdiction that may correspond to them by reason of their present or future domiciles or due to any other cause.